General Terms
By accessing and using www.cilestial.in, you agree to comply with all terms and conditions outlined below.
These terms may be updated or modified periodically without prior notice.
Product & Orders
Product descriptions, images, prices, and availability are subject to change.
Orders are confirmed only after successful payment verification.
We reserve the right to cancel or refuse any order in cases of suspicious or fraudulent transactions.
Shipping & Delivery
Delivery timelines depend on delivery location and courier partner schedules.
Unforeseen delays may occur due to external circumstances beyond our control.
Returns, Replacements & Cancellations
Returns or replacements are accepted within 2 days of delivery only if the product is unused, unworn, and in its original packaging.
Custom & Personalised Products: Items made-to-order or custom-printed are non-returnable and non-refundable unless they arrive damaged, defective, or materially different from the approved order specifications.
Orders cannot be cancelled once payment is completed and production has commenced.
Pricing & Payment
All prices listed on the website are in Indian Rupees (₹) and are inclusive of applicable taxes.
Discounts, promotional offers, and pricing structure modifications remain at the sole discretion of Cilestial.
Intellectual Property
All logos, custom artwork, graphics, website content, and designs are the exclusive property of Cilestial.
Unauthorised copying, reproduction, or commercial use of any brand asset is strictly prohibited.
Privacy & Customer Data
Your personal information (such as contact details shared via WhatsApp or email) is strictly protected and will never be sold or shared with third parties.
Fraud & Misuse
Any fraudulent purchases, misrepresentation, or deliberate abuse of services will result in immediate cancellation and may be reported to legal authorities.
Customer Support
Hours: Monday to Saturday, 11:00 AM – 5:00 PM IST
WhatsApp: +91 9594911238
Email: Support details available on our Reach Us page.
Governing Law & Disputes
These terms are governed by and construed in accordance with the laws of India.
Any legal disputes or arbitration shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.
